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Why do I need to provide my e-mail address when I create a myVSAC profile?
myVSAC is designed to provide you with information and services electronically. We will use your myVSAC e-mail address to send you e-mail messages to confirm your myVSAC registration and to provide you with myVSAC login assistance. In the future, we will use your myVSAC e-mail address to introduce new electronic informational services, such as college preparation newsletters, event announcements, and information to help you plan and finance higher education. You will have the option each time to discontinue receiving such informational e-mails.

If you have previously given VSAC a different e-mail address in connection with a grant, loan or scholarship account, we will use that e-mail address to send account-related information to you. If you want us to use your myVSAC e-mail address instead, you must tell us by contacting our Customer Relations department at address@vsac.org.

VSAC respects your privacy. We do not sell address lists. We do not use e-mail to request your social security number, VSAC account number, or myVSAC user id or password.

myVSAC Frequently Asked Questions


ARE YOU HAVING TROUBLE USING VSAC'S ONLINE SERVICES?

Help with myVSAC Password and User Name e-mails - Tips for resolving e-mail issues when resetting your myVSAC password or obtaining the user name for your myVSAC profile.


Help with Web Browser Versions & Settings


VSAC’s online services are designed to be compatible with certain web browsers and certain browser settings. To verify or edit your browser settings please use the guide below.

VSAC provides a list of the supported Web browsers as well as links to download those browsers. If you have a question about compatibility for your specific computer, please check the original documentation for your computer or check with the manufacturer.


How to determine your browser name and version (example: Internet Explorer, Netscape)

  1. Open your Web browser.
  2. From the browser menu bar, select Help.
  3. Select About. If there are several, choose the one about your browser. A screen will appear that shows your browser name and version.

For Macintosh Users

VSAC's online services support the following browsers on the Macintosh computer:

  • Netscape version 6.1 or later
  • Firefox version 1.0 or later
  • Safari version 2.0 or later

The Safari Web browser is available directly from www.apple.com and is only for Macintosh computers. Internet Explorer for the Macintosh is not supported by VSAC's online services.

 

Guide to view and edit your browser settings:

Internet Explorer version 5.5 or later

Enable JavaScript
  1. On the top menu bar click Tools then Internet Options…
  2. Click the Security tab
  3. Select the globe icon for the Web content zone titled Internet
  4. Set the Security Level to the default setting of Medium
  5. Click the OK button
Enable Cookies
  1. On the top menu bar click Tools then Internet Options…
  2. Click the Privacy tab
  3. Set the Privacy Setting to no higher than Medium High
  4. Click the OK button
Enable SSL (Secure Socket Layer)
  1. On the top menu bar click Tools then Internet Options…
  2. Click the Advanced tab
  3. Scroll to the bottom of the list of options
  4. Under the heading of “Security” make certain the check boxes for the following options are checked:
    • Use SSL 2.0
    • Use SSL 3.0
    • Use TLS 1.0 (optional)
  5. Click the OK button
Enable HTTP 1.1
  1. On the top menu bar click Tools then Internet Options…
  2. Click the Advanced tab
  3. Scroll about half-way down the list of options
  4. Under the heading of “HTTP 1.1 settings” make certain the check boxes for the following options are checked:
    • Use HTTP 1.1
    • Use HTTP 1.1 through proxy connections (optional)
  5. Click the OK button

 

Netscape version 6.1 or later

Enable JavaScript
  1. On the top menu bar click on Edit then Preferences…
  2. Click on the Advanced option on the left-hand side
  3. On the right side, make certain the check boxes for the following features are checked:
    • Enable Java
    • Enable JavaScript for Navigator
  4. Click the OK button
Enable Cookies
  1. On the top menu bar click on Edit then Preferences…
  2. Click and expand the Privacy & Security option on the left-hand side
  3. Click on the Cookies option
  4. On the right side, make certain that the Enable all cookies feature is selected under the “Cookie Acceptance Policy”
  5. Click the OK button
Enable SSL (Secure Socket Layer)
  1. On the top menu bar click on Edit then Preferences…
  2. Click and expand the Privacy & Security option on the left-hand side
  3. Click on the SSL option
  4. On the right side, make certain the check boxes for the following features are checked:
    • Enable SSL version 2
    • Enable SSL version 3
    • Enable TLS (optional)
  5. Click the OK button

 

Firefox version 1.0 or later

Enable JavaScript
  1. On the top menu bar click on Tools then Options…
  2. Click on the Web Features option on the left-hand side
  3. On the right side, make certain the check boxes for the following features are checked:
    • Enable Java
    • Enable JavaScript
  4. Click the OK button
Enable Cookies
  1. On the top menu bar click on Tools then Options…
  2. Click on the Privacy option on the left-hand side
  3. On the right side, click and expand the Cookies option
  4. Make certain that the Allow sites to set cookies feature is selected
  5. Click the OK button
Enable SSL (Secure Socket Layer)
  1. On the top menu bar click on Tools then Options…
  2. Click the Advanced option on the left-hand side
  3. On the right side, click and expand the Security option
  4. On the right side, make certain the check boxes for the following features are checked:
    • Use SSL 2.0
    • Use SSL 3.0
    • Use TLS 1.0 (optional)
  5. Click the OK button

 

Safari version 2.0 or later

Enable JavaScript
  1. On the top menu bar, click on Safari then Preferences…
  2. Click on the Security option
  3. Make certain the check boxes for the following features are checked:
    • Enable Java
    • Enable JavaScript
Enable Cookies
  1. On the top menu bar, click on Safari then Preferences…
  2. Click on the Security option
  3. Under the heading "Accept Cookies", make certain one of the following options is selected:
    • Always
    • Only from sites you navigate to
Enable SSL (Secure Socket Layer)

SSL is enabled by default in Safari

 



 
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